Welcome to the NGI Portal! Please see our website for updated services, packages and prices for 2024:

Please make sure to KEEP SCROLLING DOWN - We have a lot of information on this landing page!

If you are sick or need immediate care, please contact our office at (847) 409-0216. All other portal requests will be addressed within 24-48 hours, Monday-Friday. If you need to be seen at GenMedx, please let us know and we can set up a referral if you are not already an active patient. 


FOR TESTING: Please DO NOT STOP taking any supplements before collecting your specimen. Continue with any protocol you have been accustomed to, and refrain from making any changes. Avoiding biotin may be the only exception for cardiovascular, serum B12/folate or hormone tests ONLY. 

SALE!!! NGI is offering 15% off all Designs for Health products. Coupon Code is HEALTHY15
Please visit the DFH e-store at: https://nutritionalgenomicsinstitute.ehealthpro.com

Stay well and much love everyone, 
Dr. Chrissie and the NGI and GenMedx team 

Due to the number of inquiries - Please see the following: 
NGI’s Pre-Covid Protocol: 

(Safe for Adults and children over the age of 4) 

  • Natures’ Way Umcka/or Integrative Therapeutics V-clear 1 teaspoon per day 
  • 1 organic zinc lozenge per day 
  • Regular Supplement and Medication schedule. Patient should strive to align to their Optimal Diet ™ before any unnecessary exposure such as travel.  

Early infectious stage:  

(Note: you may start this protocol if you have been exposed to someone who has tested positive or if you begin to have symptoms such as dry, scratchy throat, headache, backache, fatigue, fever, dry cough, mild runny nose, etc. Most symptoms are mild. Please contact our office right away if you are not feeling well) 

Adult:  

  • Natures’ Way Umcka/or Integrative Therapeutics V-clear 3 teaspoons per day 
  • Pure Encapsulation’s Peptic Care or other Zinc Carnosine 3 capsules per day with food 
  • Quercetin dihydrate 500mg, three capsules daily with food (Metagenics or another available brand) Unless taking Ivermectin.
  • 250mg of vitamin C, twice daily with a meal. If you start to notice increased back or kidney pain, please decrease or stop and contact our office.  
  • 3mg of melatonin at bedtime 
  • 1, dye-free Benadryl at bedtime 
  • If not taking other anticoagulants, 1, baby (81mg) enterically coated aspirin with your largest meal.  Please contact your medical team here at NGI or otherwise before starting any medications. 
  • Neuromag or other magnesium threonate, 3 capsules at dinner and 3 at bedtime.  
  • STOP taking any supplements that contain: NIACIN, NICOTIAMIDE RIBOSIDE, B3, NMN 
  • AVOID the following foods: Wheat/gluten, nuts, soy, spinach, chard, citrus, fermented foods such as yogurt, kimchee, leftover meats, and shellfish. These foods are high in oxalate and histamine which exacerbate the COVID infection.  

Adjustments for children:  

  • Use Children’s dye free Benadryl at bedtime; use the aged dosing in the bottle. 
  • Children should take zinc lozenges three times daily vs Peptic care; Do NOT take more than 3, 5mg lozenges. 
  • Children should not use aspirin and should be given fish oil – please speak with your CNS or Dr. Chrissie before doing so.  
  • Avoid melatonin; you may use up to 3 Neuromag in children ages 4-18 spread throughout the day.  
  • Max of 250mg of vitamin C in children 4-12 
  • Max of 250mg of Quercetin in children 4-12 
  • Children over 4 can take the umcka three times daily safely.  
  • If your child is under 4, please contact our office

Please contact our office if you are scheduled to be vaccinated. There are supplemental and dietary adjustments that need to be made before and after COVID-19 vaccination. 

Please note that payment is due at the time of service. Please be sure to update your payment information before your scheduled appointment.

Notice: There will be a $150 charge for missed appointments. If you cancel or reschedule within 24 hours you will not be charged. 

Contact Technical Support

For medical questions, contact your provider or, if you are having a medical emergency, call 911.

What issue are you having?

Please narrow down the issue by selecting one of the options below:

If you have forgotten your password you can use the form here to issue yourself a reset link.

You'll need to enter:

  1. The email address you have on file with your provider
  2. Your date of birth
  3. Your last name
  4. Your zip/postal code (in the U.S., first 5 digits only)

This information must match the information that your provider has on file for you. When you click "Send reset link," the system will send an email to the email address that you entered. If the system is able to verify your account, you'll receive an email with a link that you can follow to create a new password.

If you need further assistance please fill out the form below

If you have forgotten your username you fill out the form here to have your username emailed to you.

If you need further assistance please fill out the form below.

Please double check that you are entering the correct username. To receive an email reminding you of your username, please click here. To reset your password click here. If you need further assistance, please fill out the form below.

If you need further assistance please fill out the form below.

Please fill out the form below and let us know what problem you are experiencing logging in. The more detailed you are in your description the better we can help you.

Please provide the name of the questionnaire and details about what problem you are experiencing.

If you are trying to send your provider a document, you can do so by uploading it using the form on the documents page

Please let us know what issue you are having with the secure messages system. The more detailed you are i your description the better we can help you.

If you need to refill a prescription, please contact your provider by either requesting a refill or sending a secure message.

If you are receiving an error message that there is no matching medication or supplement found, please send a secure message. to your provider with details about the medication or supplement you want to add.

If you are experiencing some other issue, please let us know what issue you are having regarding medications and supplements. The more detailed you are in your description the better we can help you.

Please fill out the form below detailing the error message you have received. If possible, please cut and paste the error message into the 'Message' field.

Please use the Secure Messages form to contact your provider.

THIS MESSAGE DOES NOT GO TO YOUR PROVIDER'S OFFICE

This form is for contacting technical support for the Patient Portal. To contact your provider's office, please send them a secure message or reach out to them directly.

Fill out the form below detailing the issue that you are experiencing. Please be as detailed as possible; the more information you provide the better we can help you.

Contact Cerbo Technical Support
Patient Portal Cerbo© 2024